Shipping policy
Shipping Policy
This Shipping Policy applies only to physical products purchased from POD Print Lab. Free online tools and digital downloads do not require shipping.
Order Processing and Production
Our physical products are made to order. Production time is separate from shipping time and may vary depending on the product, print provider, order volume, and destination. Orders may enter production shortly after they are placed, so address changes and cancellations cannot be guaranteed.
Shipping Rates and Delivery Estimates
Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout. Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside our control.
Tracking Information
When tracking is available, it will be sent to the email address provided during checkout. Orders containing multiple products may arrive in separate packages and may have different tracking numbers.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. Once an order enters production or ships, we might not be able to change the address. Additional charges may apply if an order must be reprinted or reshipped because an incorrect or incomplete address was supplied.
International Shipping
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility. Customs processing may also delay delivery.
Lost, Delayed, or Returned Packages
If your package has not arrived within the estimated delivery period, please check the tracking information and contact the carrier when appropriate. You may also contact us through our Contact page with your order number so we can investigate.
Packages returned because of an incorrect address, an unclaimed delivery, or a failed delivery attempt may require an additional payment before they can be reprinted or reshipped.
Damaged or Incorrect Orders
If an order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and include your order number and clear photographs of the issue. Please refer to our Return and Refund Policy for complete details.
Digital Products and Free Tools
Digital products are delivered electronically and have no shipping charge. Free calculators, guides, and other online resources are available directly through our website and are not shipped.